Transparency Built on Trust
100% Satisfaction Guarantee
At Day Translations, your satisfaction is our mission. We stand behind every word we translate. If our work doesn’t meet your expectations, we offer unlimited revisions until you are completely satisfied. If we still fail to meet our high standards, our refund policies ensure you are protected.
Revision Process
- Unlimited revisions included with every order
- Requests available within 30 days of delivery
- Based on original documents and instructions
- Requires specific, actionable feedback
Eligibility Criteria
Quality Integrity
Significant errors that cannot be corrected via our rigorous revision path.
Missed Deadlines
Failure to deliver by the agreed-upon time without prior notice or communication.
Prior Cancellation
Orders cancelled before critical translation work has been initiated.
Technical Failure
Internal technical barriers that prevent the final delivery of your project.
Refund Allocation Structure
| Scenario Phase | Resolution Amount |
|---|---|
| Pre-translation Cancellation | 100% Full Refund |
| Mid-phase Cancellation (Before 50%) | 50% Partial Refund |
| Late-phase Cancellation (After 50%)Full delivery of completed portion included | No Refund (Progress Delivered) |
| Quality Standards DiscrepancyCalculated based on quality impact | Up to 100% Refund |
| Unnotified Deadline Departure | Up to 50% Refund |
Non-Refundable Situations
- Subjective preferences differing from agreed specs
- Third-party rejections (Government, Agencies, etc.)
- Rush fees for on-time expedited deliveries
- Change of mind after project acceptance
- Notarization and Apostille service fees
- Already dispatched physical shipping costs
Edit Requests
You can request edits for synonyms, word preferences, spelling of names not provided when ordering, and illegible words in a scan as many times as needed. We are open to your feedback and will make edits promptly; however, we are unable to issue a refund or chargeback for edit requests.
Mistranslation Standards
We guarantee the highest accuracy. If you identify a mistranslation, we will rectify it immediately.
- Name spellings and word preferences do not constitute mistranslations.
- Refunds for quality issues are granted only if our proofreading process is determined to have failed.
Missing Content Handling
In the rare event of missing pages or sections, contact us immediately. If we cannot deliver the missing content within the promised timeframe, we will provide the option for a partial refund calculated based on the missing sections.
Formatting Constraints
Mirror-image formatting is guaranteed only if Desktop Publishing (DTP) has been purchased or a high-resolution scan provided. For blurry scans, we provide plain text translations. Refunds are not issued for formatting discrepancies where DTP was not requested.
Interpreting Professional Terms
Interpreters provide verbal interpretation of what is said without giving opinions or further explanations. Context is used solely for the purpose of selecting proper terms.
Cancellation Dynamics
We operate with ultra-efficiency. In most cases, native translators are engaged within minutes of order placement. If a translator has already been assigned and work has commenced, cancellation requests cannot be accepted.
Cancellations within 48 hours incur a 50% fee. Within 24 hours, a 100% cancellation fee applies.
Delivery & Lead Times
While we complete 95%+ of projects within 24 hours, express delivery guarantees only apply when agreed upon in writing.
- 10% CreditDelay under 24 hours from commitment
- 15% CreditDelay over 24 hours from commitment
